Disbursements are completed in the middle of the month and after the close of each month - subject to the days. You can opt to be disbursed twice monthly or monthly.
Each disbursement will generate a statement showing all activity for your property during that month.
Maintenance/General Property Expenses
Maintenance on a property is the responsibility of the landlord for compliance with the RTRA Act 2008 (Qld).
We will always notify you of maintenance that is required at your property ensuring there are no surprises on your monthly statement.
Safety, compliance and emergency repairs will be actioned by us on a case by case basis depending on the status/severity.
You will be notified but our first response will always be to make your property safe and administer our (and your) duty of care.
Further work may be required after the property is made safe and this will be discussed with you in due course.
More information on emergency repairs can be found here.
In situations where we have to issue a maintenance request on your behalf for an item that your tenant should have completed at the end of their tenancy (e.g. pest control) the invoice will be processed like any other maintenance item through our system.
The amount will be claimed back from the tenant via their Bond or via any QCAT claim that is made on your behalf.
Owners need to be aware that all maintenance is claimable as a tax deduction and that any monies recovered via a Bond claim or QCAT order must be shown as income
Read more here.
Access to Statements-Portal
You are able to access your financial information online 24/7 - you do need to register your unique user ID through the links provided on your Statements.
If you’d like to take a ‘deep dive’ to see where your IP sits in the current market, or a confidential discussion about any issue you are having with your rental property then please reach out.
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(07) 3135 9080